FAQ Got a Question? You may be able to find the answer here.
Natural Soap
I have dry/sensitive skin. Which products should I use? Keep in mind that the reason you use soap is to clean. If you have dry skin, try one of the following gentle soaps: Extra Gentle soap, Olive Oil soap, Calendula Shea, Ylang Ylang Jasmine, Triple Butter soap, Pumpkin Complexion or Lavender soaps. If you find that you need a moisturizer after cleansing, the Shea Butter Crème or one of the oils for skin such as Sweet Almond oil are a good choice for your skin.
I have oily/acne skin. Which products should I use? It depends. There are several causes of acne and what works for one person may not work for another. Citrus soaps clean skin very well. Dead Sea Black Mud soap cleans and lightly exfoliates. Tea tree soaps are widely used for problem skin.
Bar Shampoo
My hair feels heavy after using the shampoo bar. What can I do? When you begin to use natural shampoo you may experience an adjustment period which can take several days to a month to normalize. Factors include water hardness and other products you have used or are using in your hair. Try shampooing very lightly and use a vinegar rinse. Using distilled water is helpful also. You can find rinse recipes HERE (scroll down). Not everyone will have this adjustment period but for those who do, I think you will be very please once you have adjusted. I have been using them for some time and my hair has body and bounce that I never had before. Those of you already using natural shampoo should have no problem at all.
I have dry hair and oily scalp. Wet hair and lather the shampoo bar in your hands, shampooing the lather onto the scalp only. Rinse well.
Can I use your other soaps for shampoo? You may be able to. This will largely depend on your water. Regular soaps are more likely to leave a residue in your hair so you may need to use a vinegar rinse.
Are the shampoo and body bars okay for colored treated hair? I can only tell you from personal experience that I have used hair color, henna and now going natural and did not notice any change while using hair coloring. If anyone else has feedback which would be helpful, please let me know.
Ordering
Can I place my order by phone? We currently do not accept payment by phone. We do accept money orders by mail. Please see Payment and Shipping for instructions.
If the item is marked sold out can I order it anyway? You can order if there is a date the item will be available. If you order other items at the same time, your entire order will be shipped at the same time. If you would like your other items right away, simply place a separate order.
Shipping
How soon will my order be shipped? Your order will usually be shipped within 2 business days unless you have a bulk order or other special order. You will be notified if there is any further delay which doesn’t happen often.
Do you ship to other Countries? We do ship to other countries. Please read the terms very carefully on our Payment and Shipping page HERE.
Samples
Do you offer soap samples? Yes, we offer soap samplers in a set of four 2-oz bars which can be found HERE.
Allergies
I am allergic to nut products. Do you use the same equipment for all of your soaps? We do use nut products such as shea butter and mango butter in some of our natural soaps and other items. We use the same equipment for all products.
Animal Testing
Do you preform animal testing? No, we do not test on animals......unless my husband counts as an animal :).
